OUR CANCELLATION POLICY
At the time of booking, we require a 50% deposit. The remaining 50% payment is due 14 days prior to your reservation. If you cancel your reservation outside of 14 days you will forfeit 100% of your deposit. If you cancel inside of 13 days, you will lose the entire trip cost. We are reserving seats on our snowcats for you and your group; thus, we are now turning away potential guests. We recommend purchasing Peek Protect booking protection which covers 80% of the cost of activities booked before taxes and fees if cancelled at least 24 hours prior to the start of your reservation. Bookings cancelled within 24 hours are not covered by Peek Protect booking protection. Jones Pass Guides is not responsible for other travel costs. If you have to cancel outside of our cancellation window and have not purchased Peek Protect but can find someone else who will just pay you the monies owed, we will allow for this as long as your replacement comes on the day of your reservation. If we have to refund and then take a new payment, we will do this for a 10% cancellation/transaction fee. We are passionate about sharing our love of the backcountry, safely with our guests. If for some reason we have to cancel due to lack of snow or mechanical failure, road closures or high avalanche hazard prior to your trip date, then we will credit your money to another trip in season based on availability or the following season without any administration fee. If you’d like a refund immediately then we will do so minus a 10% administrative fee. Additionally, under these circumstances, your reservations are 100% transferable to a 3rd party. Jones Pass Guides does not provide refunds for a client’s inability to arrive on time or for health-related issues or cancellations due to family emergencies or injuries. Jones Pass Guides reserves the right to cancel a package at any time and full refunds will be given. Jones Pass Guides cannot be held responsible for a client’s personal inconvenience or travel expenses. Please do us all a favor and make sure you review the email confirmation that our system will generate and send to you. Double-check the date and number of guests for that day as well as all of our policies and information. There is no way that you can move forward with a reservation at Jones Pass Guides without having read or had a staff member talk about these policies. Our cancellation policies will play into non-refundable payments and you or your group will not be getting a refund or credited any amount of money in return.